FAQ

  • What types of payments do you accept?

    hats.com is proud to accept the following forms of payment:

    -Visa
    -MasterCard
    -American Express
    -Discover Card
    -PayPal
    -Money Order or Certified Check (mail order only)

    NOTE: Visa Giftcards are not applicable at hats.com due to address verification.

  • How do I know my hat size?

    You can find your hat size by viewing our hat sizing video:
    www.hats.com/hat-guides/

    One-Size-Fits-Most (OSFM) and Adjustable hats typically fit up to XL or 7-⅞, unless otherwise noted.

    Adult Sizes
    Size In. Cm.
    XS 6-5/8 20-3/4 53
    S 6-3/4 - 6-7/8 21 - 21-1/2 54 - 55
    M 7 - 7-1/8 22 - 22-1/2 56 - 57
    L 7-1/4 - 7-3/8 22-3/4 - 23 58 - 59
    XL 7-1/2 - 7-5/8 23-1/2 - 24 60 - 61
    XXL 7-3/4 - 7-7/8 24-3/8 - 24-7/8 62 - 63
    XXXL 8 - 8-1/8 25-1/8 - 26-1/2 64 - 65


    Youth Sizes
    Size In. Cm.
    S 6-1/8 - 6-1/4 19-1/8 - 19-1/2 49 - 50
    M 6-3/8 - 6-1/2 19-1/8 - 20-1/4 51 - 52
    L 6-5/8 - 6-3/4 20-3/4 - 21-1/8 53 - 54
    XL 6-1/2 - 7 21-1/2 - 21-7/8 55 - 56

  • Can hats.com help me purchase hats that aren’t listed on the site?

    Yes! While we can’t guarantee we can find everything you want, we’d be happy to help find styles and brands that we don’t stock regularly. Contact our team and we will do our best to help you out.
    *When you contact us, please provide any relevant information you already have that will help us out.

  • Can I buy hats in bulk?

    Yes. Select styles from our site are available for purchase in bulk. Let us know what you’re looking for and how many units you’re interested in purchasing; we’ll let you know if we’re able to satisfy your request.

  • Can I return my item if I have a problem?

    Of course! We want each and every customer to be satisfied with their shopping experience at hats.com. Please reference our “Returns/Exchanges” and/or contact customer service to figure out the best way to return your item.

  • Is it safe to order online?

    It is absolutely safe to use your credit card online. When you use your credit card to shop at hats.com, your transaction is secure and your privacy is protected. Our servers use encryption technology that safeguards your personal information.

  • What are the different ways I can place an order?

    You can buy hats online, through our mobile app, over the phone, or via fax with our simple ordering process.

  • When will my order be processed?

    Orders are processed the same day that we receive them and generally shipped within one to two business days. Your credit card will not be billed until your order is shipped. If you order more than one item, we may ship from more than one location. This will not affect your shipping charges.

  • How will I know if you have received my order?

    When ordering online, you will automatically receive an order confirmation via e-mail. You will be given your order number on the order confirmation page. Be sure to record this number and keep it handy in case you have questions about your order.

    If you have mailed or faxed your order, we will confirm your order, compute your charges and contact you to request your payment if you have not sent it to us. If you have not provided an e-mail address, please provide a daytime phone number or we will use US mail to confirm your order.

  • How do I check the status of my order?

    If you have any question about your order, including order status, you can visit our web site and track your purchase through your account or contact us. If you are a Registered Member of hats.com you can Log In to your account and check your order status. Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.

  • What happens if my item is backordered?

    We have attempted to minimize "backordered" occurrences by establishing a Real Time Inventory System. On rare occasions we temporarily run out of stock if an item is in greater demand than anticipated. When that happens, we will immediately notify you via e-mail with the anticipated shipping date. Most items that are backordered are expected to arrive within 30 days. We will e-mail you when we are ready to ship to reconfirm your interest in the item. We ship all ordered items as they become available, so if you have ordered more than one item and one or more of those items is on backorder, you will receive multiple shipments. You will only be billed for the shipping cost when the last item is shipped. Your shipping charges are based upon the total value of the order shipped, so you won't be over charged.

    If you would like to inquire about the status of a backordered item, please contact us.

  • Can I change or cancel my order after it's been submitted?

    Since we are trying to ship all orders immediately after receiving them, it may be difficult to stop or change your order.

    If we have not yet shipped your order, you can request a change or cancel your order. If you have just submitted your order online, contact us: www.hats.com/contact-us/

    Be sure to include your full name and address, as well as your order confirmation number. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will send you an e-mail confirmation.

    If we are unable to change or cancel your order, we will notify you via e-mail. You can decide after receipt of your order whether to keep it or use our hassle-free return process:
    www.hats.com/returns-exchanges/

    If you need additional assistance please contact us:
    www.hats.com/contact-us/

    Once your order has shipped we are unable to cancel the order. If the order is refused for any reason, any shipping charges are non-refundable and are the responsibility of the customer.

  • Can I buy a gift card?

    Absolutely!
    We have gift cards available at:
    www.hats.com/gift-card.html